Permut
CXPermut transforms your customer experience with intelligent AI agents that don’t just chat: they execute real actions to resolve issues instantly across WhatsApp, web, and email. By turning every interaction into actionable intelligence, it helps top brands boost satisfaction, reduce operational costs, and unlock hidden revenue opportunities.
The Challenge
Consumer brands handle thousands of conversations across WhatsApp, email and web. Support teams can’t keep up, and traditional chatbots only answer FAQs without solving anything. The insight inside those conversations also gets lost.
The Solution
Permut is an operating system for building, deploying and governing AI agents that execute real workflows such as orders, returns, incidents and lead qualification. The agents follow each brand’s tone and rules, go live in days, and turn every interaction into structured data for the business.
Why We Invested
"Permut is moving from “AI that talks” to “AI that acts”, which is where the value in customer experience lies. It already shows clear results with brands like Anphora, Scuffers, Mr Wonderful and Brownie, including up to 83% of conversations resolved autonomously. Álex leads it as a serial founder on his fourth startup. “The agents don’t just answer customers; they do the work.”"
Founders
- Álex Lopera (CEO)
- Oriol Blanc